1.	Service Description.
	Internet Relay provides a new way for Telecommunications Relay Services (TRS) customers to access The Relay Service, via the Internet, instead of the public switched telephone network. AT&T’s Internet Relay Service, also known as IP Relay, allows you to access the relay service via your computer, web phone, personal digital assistant, or any other Internet capable device through your Internet Service Provider ("ISP"). By pointing your web browser to the Internet Relay address you will be able to access the Relay Operator (also known as a communications assistant or CA) and place a relay call to a standard phone user. Users will be able and allowed to place domestic local, toll, and long distance AT&T Internet Relay calls to anywhere at no cost! For calls terminating outside of the United States, please dial AT&T Long Distance Relay at 1-800-855-2882. Other limitations apply as set forth herein. Limited AT&T technical support may be available, however, AT&T shall have no obligation to provide technical or customer service support for use of AT&T Internet Relay Service.
2.	Technical Requirements.
	Current PC software & browser requirements to access AT&T Internet Relay are: Windows XP, or higher; and Microsoft Internet Explorer versions 6.x or higher. If you are using a different browser or PC software, you may contact AT&T technical support via email to determine whether it is feasible for you to access AT&T Internet Relay service. However, AT&T does not warrant that our technical support will be available to respond to you, or that it will be able to resolve technical access questions.
3.	Authorized Use.
	To be an "Authorized User" you must reside within and place the IP relay call from within the domestic United States, including Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands. AT&T may investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for this service. AT&T reserves the right to investigate any abuse and/or unauthorized of access of this service. AT&T will not be held liable for costs or damages arising directly or indirectly from unauthorized use or access of the service. AT&T will not be liable for any cost or damage arising either directly or indirectly from use of the service.
4.	Availability.
	AT&T Internet Relay is intended to be available 24 hours-a-day and 7 days-a-week. Technical or service affecting situations may arise which can result in the service being temporarily unavailable. Service may also not be available at all times due to interruptions or technical problems with the Internet Service Provider, and other reasons. AT&T does not warrant that the service will be uninterrupted or error free or that defects in the service will be corrected. The service is being made available on an "as is, as available" basis.
5.	Types of Calls Allowed in AT&T Internet Relay Service:
	This service permits you to place certain Internet relay calls using AT&T Relay services as set forth in Sections 1 through 5. Until further notice as set forth in Section 15, all calls, with the exception of 900 pay-per-call services and international calls, are free to Authorized Users. Service will be provided in English and Spanish. The following additional limitations apply:
	Calls must originate from a number within the United States and/or its territories. For calls terminating outside of the United States, please dial AT&T Long Distance Relay at 1-800-855-2882. For calls to 900 pay-per-call services, please dial AT&T Long Distance Relay at 1-800-855-2882. AT&T is not responsible for any billing incurred as a result of calls to 900 pay-per-call services. AT&T is also not liable or responsible for the content of information transmitted or provided by 900 pay-per-call services or providers. TTY-to-TTY calls ~ Operator Services for the Deaf (1-800-855-1155) are currently not available. Traditional VCO is not currently provided through internet relay service. However, relay callers can make use of Two-line VCO calling. One advantage of Two-line VCO is that it provides both voice and text confirmation of words you may miss over the phone. Here's how to use Two-line VCO: Connect to relay on your TTY or Internet Relay on your PC (www.relay.att.com). Type the area code and number of your second telephone line as the relay Number to Call. Your relay call will be transferred to a Communications Assistant (CA), identified by number and gender, who will dial to your second line. When your second line rings, pick it up and voice to the CA to hold. You may also provide any further special instructions at this time, such as "CA, I just need you to keep track of names and numbers." For phones with conference call feature: Press the conference button on your phone, then dial out directly to the person you want to call. Press the conference button again to connect all three parties: you (the VCO user), the CA and the hearing party. When your party answers, speak directly to the person you're calling over the phone. The CA's role is to type everything the hearing party says so that you can see the text of the conversation on your monitor or printout in case you miss anything over the phone. When you're finished with your call, simply hang up or let the CA know if you wish to make another call. Selection of Carrier of Choice (COC) is not available. AT&T reserves the right to seek reimbursement for all call types that are not permitted or available.
6.	Confidentiality.
	Calls made through AT&T Internet Relay are confidential. AT&T Relay Operators (also known as communications assistants), as required by law applicable to regular relay services, will not disclose any information from your conversation, and no records of the conversation’s content are kept.
7.	Security.
	AT&T has implemented technology and security features and strict policy guidelines to safeguard the privacy of your relay calls and any customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
8.	Fraudulent Use.
	You will not use the Services for any unlawful, abusive, or fraudulent purposes, including, for example, using the Services in a way that (1) interferes with our ability to provide Services to you or other customers; or (2) avoids your obligation to pay for the Services not offered in this trial. If AT&T has reason to believe that you or someone else is abusing the Services or using them fraudulently or unlawfully, we can immediately suspend, restrict, or cancel the Services without advance notice.
9.	Indemnification:
	YOU AGREE THAT WE SHOULD NOT BE RESPONSIBLE FOR ANY THIRD-PARTY CLAIMS AGAINST US THAT ARISE FROM YOUR USE OF THE SERVICES. FURTHER, YOU AGREE TO REIMBURSE US FOR ALL COSTS AND EXPENSES RELATED TO THE DEFENSE OF ANY SUCH CLAIMS, INCLUDING ATTORNEYS´ FEES, UNLESS SUCH CLAIMS ARE BASED ON OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE. THIS PROVISION WILL CONTINUE TO APPLY AFTER THE AGREEMENT ENDS.
10.	Limitations of Liability:
	NOTHING IN THIS AGREEMENT LIMITS OUR LIABILITY, IF ANY, FOR WILLFUL OR INTENTIONAL MISCONDUCT. IF OUR NEGLIGENCE CAUSES DAMAGE TO PERSON OR PROPERTY, WE WILL BE LIABLE FOR NO MORE THAN THE AMOUNT OF DIRECT DAMAGES TO THE PERSON OR PROPERTY. IF OUR NEGLIGENCE CAUSES DAMAGE OF ANY OTHER SORT, WE WILL BE LIABLE FOR NO MORE THAN THE AMOUNT OF OUR CHARGES FOR THE SERVICES DURING THE AFFECTED PERIOD. FOR ALL CLAIMS THAT ARE NOT THE RESULT OF AT&T´s WILLFUL OR INTENTIONAL MISCONDUCT, WE WILL NOT BE LIABLE FOR PUNITIVE, RELIANCE, OR SPECIAL DAMAGES, OR FOR INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR REVENUE OR INCREASED COSTS OF OPERATION. THESE LIMITATIONS APPLY EVEN IF THE DAMAGES WERE FORESEEABLE OR WE WERE TOLD THEY WERE POSSIBLE, AND THEY APPLY TO ANY NEGLIGENCE CLAIM THAT DOES NOT INVOLVE WILLFUL MISCONDUCT OR INTENTIONAL MISCONDUCT, NO MATTER HOW THAT CLAIM IS STYLED OR ON WHAT LEGAL GROUNDS (SUCH AS CONTRACT, TORT, STATUTE, MISREPRESENTATION, IT IS BASED. WE WILL NOT BE LIABLE FOR ANY DAMAGES ­ AND WILL BE LIABLE ONLY FOR THE AMOUNT OF OUR CHARGES FOR THE SERVICES DURING THE AFFECTED PERIOD ­ IF SERVICES ARE INTERRUPTED, OR THERE IS A PROBLEM WITH THE INTERCONNECTION OF OUR SERVICES WITH THE SERVICES OR EQUIPMENT OF SOME OTHER PARTY. THIS SECTION WILL CONTINUE TO APPLY AFTER THE AGREEMENT ENDS.
11.	Warranties.
	EXCEPT AS THIS AGREEMENT EXPRESSLY STATES, WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICES AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE ALSO MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. WE DO NOT AUTHORIZE ANYONE, INCLUDING, BUT NOT LIMITED TO, AT&T EMPLOYEES, AGENTS OR REPRESENTATIVES, TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.
12.	Credit Allowances for Interruptions.
	If an interruption or failure of Services is caused solely by AT&T and not by you, the ISP provider, a third party or other causes beyond our reasonable control, for billable services only, you may be entitled to a credit allowance as specified in the applicable Service Guide.
13.	Dispute Resolution:
	IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION. YOU CONTINUE TO HAVE CERTAIN RIGHTS TO OBTAIN RELIEF FROM A FEDERAL OR STATE REGULATORY AGENCY.
a.	Binding ArbitrationThe arbitration process established by this section is governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. //1–16. You have the right to take any dispute that qualifies to small claims court rather than arbitration. All other disputes arising out of or related to this Agreement (whether based in contract, tort, statute, fraud, misrepresentation or any other legal or equitable theory) must be resolved by final and binding arbitration. This includes any dispute based on any product, service or advertising having a connection with this Agreement and any dispute not finally resolved by a small claims court. The arbitration will be conducted by one arbitrator using the procedures described by this Section 13. If any portion of this Dispute Resolution Section is determined to be unenforceable, then the remainder shall be given full force and effect. The arbitration of any dispute involving $10,000 or less shall be conducted in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA"), as modified by this Agreement, which are in effect on the date a dispute is submitted to the AAA. The AAA´s Commercial Arbitration Rules and fee schedules will apply to any disputes in excess of $10,000, except as modified herein. You have the right to be represented by counsel in an arbitration. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms. NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THIS AGREEMENT AND MAY NOT AWARD PUNITIVE DAMAGES OR ATTORNEYS' FEES UNLESS SUCH DAMAGES OR FEES ARE EXPRESSLY AUTHORIZED BY A STATUTE. YOU AND AT&T BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THIS AGREEMENT.
b.	Arbitration Information and Filing Procedures. Before you take a dispute to arbitration or to small claims court, you must first write to us at AT&T, P.O. Box 944078, Maitland, Florida 32794-4078, and give us an opportunity to resolve the dispute. Similarly, before AT&T takes a dispute to arbitration, we must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty days from the date you or AT&T is notified by the other of a dispute, then either party may then contact the AAA in writing at AAA Service Center, 134555 Noel Road, Suite 1750, Dallas, Texas 75240-6620 and request arbitration of the dispute. Information about the arbitration process and the AAA´s Arbitration Rules and its fees are available from the AAA on the Internet at www.adr.org, or by contacting us at AT&T, P.O. Box 944078, Maitland, Florida 32794-4078. The arbitration will be based only on the written submissions of the parties and the documents submitted to the AAA relating to the dispute, unless either party requests that the arbitration be conducted using the AAA"s telephonic, on-line, or in-person procedures. Additional charges may apply for these procedures. Any in-person arbitration will be conducted at a location that the AAA selects in the state of your primary residence. Arbitrations under this Agreement shall be confidential as permitted by federal law. By notifying AT&T within twenty days after commencing an arbitration proceeding, you may elect to relieve both parties to the arbitration of confidentiality obligations ANY CLAIM OR DISPUTE ARISING OUT OF THIS SERVICE OR RELATING TO THIS AGREEMENT MUST BE BROUGHT WITHIN TWO YEARS AFTER THE DATE THE BASIS FOR THE CLAIM OR DISPUTE FIRST ARISES.
c.	Fees and Expenses of Arbitration. You must pay the applicable AAA filing fee when you submit your written request for arbitration to the AAA. The AAA´s filing fee and administrative expenses for a document arbitration will be allocated according to the AAA´s Rules, except as stated herein, for claims of less than $10,000, you will only be obligated to pay a filing fee of $20 and we will pay all of the AAA´s other costs and fees. For claims between $10,000 and $75,000, you will pay a fee to the AAA of no more than $375, and we will pay all of the AAA´s other costs and fees. If you elect an arbitration process other than a document ("desk") or telephone arbitration, you must pay your allocated share of any higher administrative fees and costs for the process you select. If you request such an alternative process, or for claims of $10,000 or greater, AT&T will also consider, upon receiving your request and on a case-by-case basis, paying some or all of the AAA´s fees and expenses that you would otherwise be allocated under the AAA´s rules. You also may ask the AAA about the availability of a pro bono arbitrator and/or a waiver or deferment of fees and expenses from the AAA; more information about the AAA´s rules and policies is available at the AAA´s website, which is www.adr.org. Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys´ fees and expenses for witnesses, document production and presentation of evidence. If you prevail before the arbitrator, however, you may seek to recover the AAA´s fees and the expenses of the arbitrator from us. If we prevail before the arbitrator, and if we show that you acted in bad faith in bringing your claim, then we may seek to recover the AAA´s fees and expenses of the arbitrator from you.
14.	Miscellaneous:
a.	No Third Party Rights. This Agreement does not provide any third party with a remedy, claim, or right of reimbursement.
b.	Acts Beyond Our Control. Neither you nor we will be responsible to the other for any delay, failure in performance, loss or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labor disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control, except that you must pay for any Services used.
c.	Assignment. We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Services without our prior written consent.
d.	Notices. Notices from you to AT&T must be provided as specified in this Agreement. Notice from you to AT&T made by calling AT&T is effective as of the date that our records show that we received your call. AT&T notice to you, to the extent applicable, may be by posting on our web site, newspaper ad, postcard, letter, call to your billed telephone number, revision to these terms and conditions or an email to an address provided to you.
e.	Separability. If any part of this Agreement is found invalid, the rest of the Agreement will remain valid and enforceable.
f.	Governing Law. This Agreement will be governed by the law of the State of New York, without regard to its choice of law rules, except that the arbitration provisions in Section 13 will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use or pay for the Services.
g.	Entire Agreement. This Agreement constitutes the entire agreement between us and supersedes all prior agreements, understandings, statements or proposals, and representations, whether written or oral. This Agreement can be amended only as provided in Section 15 below. No written or oral statement, advertisement, or service description not expressly contained in the Agreement will be allowed to contradict, explain, or supplement it. Neither you nor AT&T is relying on any representations or statements by the other party or any other person that are not included in this Agreement.
15.	Changes to This Agreement.
	This Agreement may only be changed in the manner provided here. We may change this Agreement from time to time. If we make any changes to the prices or charges, we will post them on the web page for the terms and conditions for AT&T Internet Relay Services. Posting on the web page satisfies any applicable notice requirements. IF YOU CONTINUE TO BE ENROLLED IN, USE, OR PAY FOR THE SERVICES AFTER ANY CHANGES IN THE PRICES, CHARGES, TERMS OR CONDITIONS, YOU AGREE TO THE CHANGES.
	© 2002 AT&T. All Rights Reserved.